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Welcome to the first edition of the new NCC Guidelines - now in a concise, more accessible format. The primary aim of Guidelines is to address a hot topic each month tackling both technical and business considerations and providing independent advice and guidance to help you address the issues raised. Guidelines topics are driven by the latest IT trends and issues identified by our comprehensive end user research.

The fully Unified Business and Virtual Desktop Infrastructure is on the radar of most CIO’s and IT Director’s and remains one of the hottest topics around at the moment. And with a tough economic climate and cost savings paramount, there is little doubt that adoption of the technologies that enable this will grow exponentially throughout 2011/12. There are other trends emerging strongly that will also continue to impact the way we work:

• Consumerisation – Users want to have access to the latest devices. Some organisations favour personal budgets to buy what you want, many are supporting BYOD.
• Mobility – Mobile devices are being increasingly used for access to corporate data.
• Newly sophisticated users – Users entering the job market today have used the Internet and social networking most of their lives.
• Virtualisation – cost effective way of supporting changing infrastructure requirements.
• Cloud Services – the most flexible model of supporting IT operations.
• Endless Data Growth – The many different ways of accessing and using information are leading to an explosion in the amount of data stored.

These Guidelines will help you assess the potential advantages from deploying Unified Communications and creating a more flexible enterprise.

Read the Research Article: Flexible working, mobility and Unified Communications

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