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Unified Communications and the Cloud (pdf)

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Vendor hype has devalued the promise of unified communications and threatens to cause confusion with the move to cloud computing. In the absence of a clear and unambiguous explanation of the benefits of embarking on such projects, end users could be forgiven for thinking that these are technologies without a purpose. However, a revolution is underway, bringing with it real benefits to enterprises and to workers.

Over the last ten years, there has been a rapidly accelerating series of convergences in the communications world. The world of telephony has changed forever… from its roots in traditional TDM voice through convergence with data networks, productivity applications, mobile devices and business applications.

Technology improvements and market and economic pressures have pushed communications onto a common IT network and platform. Initial teething problems have been overcome and the core technologies are proven. Once the initial network infrastructure has been put into place, there are real cost savings to be made. But it would be very easy to stop there, missing a major opportunity to drive further beneficial change.

Communications is now an integral part of IT infrastructure and the foundations are in place for new, innovative and disruptive technologies to deliver real productivity benefits to end users and enterprises. In order to maximise the impact of these productivity benefits, enterprises need to free themselves from the constraints of thinking about communications as picking up a handset and dialling a number.

About the Author

Chris de Silva, Vice President IT/Network Solutions EMEA, NEC Unified Solutions.

Chris is a veteran of the IT and communications marketplace with more than 25 years experience within the ICT industry. Former positions include heading up the IT consulting practice at a major business services and consulting firm, and as managing director of several system integrators specialising in ERP, CRM and e-business solutions, before joining the Business Communications division of Philips in 2002 as UK Managing Director.

Chris has been UK Managing Director of NEC Unified Solutions since 2006 and became EMEA Vice President in 2008 heading up the systems integration business of NEC Unified Solutions. He is a graduate in Biochemistry from Imperial College, London.

The IT/Network Division of NEC Unified Solutions engages directly with medium and large enterprises, in both the public and private sectors, providing them with customised productivity solutions integrated tightly into business processes. It focuses on driving cost reduction and people efficiencies by improving infrastructure, communications, collaboration and business processes, and facilitating flexible working and business continuity in a secure environment. Solutions are architected with a clear focus towards environmentally-friendly IT. For more information please visit www.nec-unified.co.uk

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