Virtualisation appears to be on almost every companys agenda and is rapidly becoming a key element of IT strategies. In many ways, as our page 4 research article points out, the virtues of virtualisation are almost too good to be true: lower costs, better performance and greener IT. But virtualisation ... read more..

We like to think we live in a digital age but paper still plays a key role in most organisations. Yet paper documents can easily be lost or misfiled and are vulnerable to disasters like fire or floods not to mention the inefficiency and literal waste of space that ... read more..

Companies running teams of engineers and providing field service operations face a tricky dilemma made worse by the recession: how to meet increasing demand for improved customer service while at the same time streamlining their own costs and operational efficiency. Cell phones and other mobile devices have revolutionised companies ability ... read more..

Combining paper and electronic corporate information makes obvious business sense. The best way to do it isnt so obvious. What is clear is that at a time of recession, paperbased information is an anomalous overhead that organizations would do well to eradicate or reduce. Technology in the shape of ... read more..

In a time of economic uncertainty, it is vital to make business processes as streamlined and efficient as possible. And no area has a bigger impact on an organisations bottom-line profitability than its purchasing of goods and services. So how efficient, typically, is the management of this source-to-pay cycle? We ... read more..

Companies have spent heavily on their CRM systems, but the most important part of customer communication management remains the humble document the letters, statements, marketing messages and contracts companies send out to their customers and prospects. And how many firms have focused properly on this area? Customer retention should be ... read more..

The integration of computers and telephony has been debated for years but the actual application of the idea is still developing. By combining voice and data systems, companies can cut costs and provide flexible communications to their increasingly far-flung and mobile workforce. Yet, according to our latest research (page 4), ... read more..