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IT Department Accreditation

Frequently Asked Questions about ITDA

How long will it take to become accredited?
The Orientation Visit by your Assessor takes place within one month of your application. You agree the most suitable date for the Accreditation that follows – normally within three months of the Orientation Visit. You will know the Assessor's recommendation at the end of the Assessment Visit and the outcome of the Moderator's review within two weeks thereafter.

But we are already accredited to other standards such ITIL, is ITDA necessary?
Many IT Departments comply with, or are certified to standards which are typically specific to a prescribed set of activities. ITIL is a collection of good practices, it is not a standard and qualifications in ITIL are for individual practitioners. NCC's ITDA provides a balanced view of the IT Department's overall functioning, its strengths and weaknesses across its people, processes and in delivering customer satisfaction; ITIL training of individuals may be part of the department's development plan required by the ITDA.

What preparation do I have to do? How long will this take?
You need to provide evidence that you meet all the criteria in the standard, if you have formal documented reviewed processes, you are likely to have the evidence you need to hand. The Orientation Visit is designed to help you understand the requirements and plan for the Accreditation. The Assessor will be on-hand through the process to answer any queries or questions you may have.

How long does the Accreditation last?
A successful Applicant is accredited for three years. The ICT industry is continually evolving and certified departments are required to reflect these changes. Annual re-visits will confirm that a department is following its Action Plan to address areas of concern and is adapting to changes in the marketplace. Any areas of the Action Plan that have not been addressed will need to be discussed and justified with the Assessor.

What if I don't agree with the Assessment recommendation?
There is an appeals process that an unsuccessful applicant can invoke. For details please see

What relevance does the ITDA have to an outsourced IT environment?
Whether or not the environment is outsourced (in full, or partially), those responsible for the provision of IT services can use the ITDA as a way of determining the strengths and weaknesses in the services provided.

How much will it cost?
Please contact NCC for details. NCC Member discounts apply.

What if our IT function is split across several sites?
The Standard is scalable, and each applicant department, regardless of its size and geographic distribution must meet the recognised level of performance for accreditation. If more than one visit to one site is required, there will be an additional charge.

What is the difference between Formal and Informal Processes?
Formal processes are those that are both documented and reviewed to ensure that they are meeting requirements. Informal Processes are activities that may not be documented, or documented but not reviewed as above, but which can be shown to be repeatable and consistently applied.

We are happy to provide further information about the Standard and answer your questions.

Download the ITDA Flyer (1MB PDF)

Find out more about ITDA



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