Social Media

A collection of recent NCC research, thought leadership, presentations, videos and news to help those interested in professional development get up to speed with the key IT management issues in the use of collaboration tools.Collaborative technologies promise to minimise information overkill and help us find what we need to do ... read more..

6 December 2011, London Download the presentation slides NCC update (0.5MB pdf) Michael Dean, NCC Social media - what should we be doing? (0.2MB pdf) Tim Ring, director, NCC A vision of the future of the ... read more..

e-discoverye-discoverysounds as though it could be something to do with food additives, but in practice its a subject which is currently attracting a lot of attention in business circles. E-discovery (short for electronic discovery) essentially refers to the process of recovering email, SMS and other electronic forms of information when ... read more..

From Silicon.com Many employers now see the benefits of their staff using social media but that doesn't mean businesses should turn a blind eye to the legal risks, says lawyer Kate Hodgkiss. Facebook, Twitter, LinkedIn and other social networks link millions of people across the world every day. The ... read more..

According to Nobby Akiha, senior vice president at business intelligence (BI) specialist Actuate, for business users to be fully productive they need answers now. And in a world powered by sophisticated analytics tools, theres no excuse for waiting for monthly management reports If there is one theme that sums up ... read more..

Just90.tv offer us an example of one of their Just90 Procedure Bursts and along the way provide a strong message for all our businesses and staff on the principles and policies to adopt in respect of our use of social media in the workplace. NCC's Quarterly Members Conference ... read more..

Ian Woodgate , MD Point Beyond, NCC Associate Consultant SharePoint seems to be everywhere these days, but how are organisations using it successfully and how can SharePoint projects get derailed? In this session Dr Ian Woodgate, who has over 10 years enterprise SharePoint implementation experience, will be taking a look ... read more..

James Hanlon, Symantec Social media is a force for change. Whether that is displayed on a national level or within the enterprise, social media offers great advantages in terms of real time collaboration, productivity, awareness and promotion. However, social media introduces new considerations for security, particularly in an enterprise environment. ... read more..

Marcus Dacombe, COO Verridian Marcus will share his thoughts on Web 2.0 in the enterprise where, how and why this works. He will demonstrate how Volkswagen, Microsoft, Burger King and Old Spice amongst many others have successfully extended their marketing to the web. Just90.tv Just90.tv has produced 90second video ... read more..

Paul Sutton, Head of Digital Marketing Practice, BottlePR The growth of social media has impacted hugely on the way that we interact with brands and organisations. Facebook, Twitter, YouTube and numerous other platforms have enabled companies to have personal relationships with their customers, making it possible to generate word-of-mouth through ... read more..

Richard Brenkley, Founder Director, Coast Digital Social media is not about technology, its about relationships. Its a great statement and its been the corner stone of our advice to clients on social media since it hit the scene a few years ago; you have to change your mindset away ... read more..

Bob Pike, COO, SiteForum An insight from the most recent research from Gallup on how social tools have made it easier for employees to communicate with others to build and maintain business relationships - be it customer facing or internally, demonstrate a real ROI and ultimately improve workflows, sales processes, ... read more..

Download the presentations from the NCC Autumn Conference here.Companies such as Virgin, Dell, Amazon, and the BBC, to mention just a few are all known as successes in harnessing the power of social media for business. However, they all sell or deliver directly to consumers. How about businesses ... read more..

Chatter challenges the new world of social mediaSalesforce.com has unveiled its new Chatter Servicethis allows enterprises to integrate and use publicly available information about their customers via social networking sites such as Twitter and Facebook with their CRM.Chatter Service is intended to improve the customers experience because enterprises have ... read more..

IT spending remains in decline The latest survey from the National Computing Centre, Benchmark of IT Spending Strategy 2011, shows that UK organisational IT spending remains in decline. The survey reveals that levels of spending on IT by UK private and public sector organisations continue to fall. The median ... read more..

enterprise social media A recent special report by Gallup exploring employee engagement in the workplace found that engaged employees are more involved in, and enthusiastic about, their work and are 50% less likely to have had three or more sick days in the past month. But how can businesses ... read more..

viral marketing Viral marketing is defined as an online technique that seeks to exploit social networks to produce increases in brand awareness, through viral processes similar to the spread of an epidemic. The concept of viral marketing is not new. Word of mouth is the foundation on which this method ... read more..

NCC Media ReleaseFrom the National Computing Centre, Manchester, UK. 5th September 2011The acid test for all IT systems is whether they deliver the benefits that were initially expected. Customer relationship management (CRM) systems have had a mixed history - and in the perception of users, this is still the case.Nearly ... read more..

Selling more in a changing world. How does social media change the ways you win business? Download the one page marketing plan pdf Just90.tv can take almost any content and turn it into just90 second bursts to meet the specific needs of your business and your customers. If ... read more..

securing consumer technologies Our business and personal lives are merging faster and faster as businesses and employees embrace the always on, always available culture. We want to work and play in the same space, using the same devices just look at the appetite for Apple iPad 2, which faced ... read more..

software asset management Leading analyst firm Gartner recently released its top 10 technologies and trends that CIOs should be thinking about in 2011. However, Phil Heap, head of products services for FAST Ltd, questions whether this is what businesses should really be focusing on in the year ahead. Are ... read more..

Relationships built on trust breed success in the marketplace. Trust emerges when companies understand the benefit of meeting the needs of both the customer and the company. Unfortunately, Customer Relationship Management (CRM) tools today often ignore the core driver of customer management success. Instead of engaging in relationships, current ... read more..

Gary Cornell remains unconvinced about the real value that Web 2.0 technologies are delivering in terms of addressing user problems. Plus a change... You know, sometimes the French get it right. A little over two years ago I wrote a column here called 'Web 2.0 or Hype 2.0'. In it ... read more..

Guy Westlake explains how social networking technologies can help to build customer loyalty and enrich the customer's online experience.Social networking is evolving fast. Not too long ago, recreational community sites like Facebook, Bebo and MySpace were seen as the preserve of a small user group comprised mainly of school and ... read more..